Refund policy

Returns Eligibility:
To ensure a smooth return process, please make sure your item is:
- In the same condition as when you received it
- Unworn or unused
- Not wound (if yarn)
- Has all original tags attached
- In its original packaging

Exceptions / Non-Returnable Items:
Please note that certain items cannot be returned, including:
- Custom products such as special orders or personalized items (including custom colors)
- Items purchased on final sale
- Services or classes

If you have any questions or concerns about your specific item, feel free to reach out to us.

Return Timelines:
- Within 14 days of receiving your item: refunds for the full purchase amount will be issued to your original payment method.
- After 15 days: unfortunately, we are unable to accept returns.

Damages and Issues:
Please inspect your order upon receipt. If you notice any defects, damages, or if you received the wrong item, kindly contact us immediately. We will evaluate the issue and work with you to resolve it. When reaching out, please reference your order number and contact us at our email hello.catandrabbit@gmail.com

Exchanges:
The quickest way to get the item you want is to return the current item, and once the return is accepted, you can make a separate purchase for the new item.